Faqs
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We accept American Express, Master Card, Visa, and Maestro. All payment methods require a U.S. billing address.
For your protection, your credit card number is safely transmitted by SSL directly to a secure electronic vault, and never stored on our servers. Your Credit Card account will be charged immediately upon placing your order.
You can log in to your La Sante account and check your order history, where you can verify that your order went through. If it's not there, the order did not go through. If you see that funds were removed from your account, please allow 3-5 business days for the hold to be released.
Unfortunately, we cannot guarantee the ability to change or cancel an order once it has been submitted. You can always Contact us regarding your order or billing queries and will get best of our assistance.
Note: La Sante reserves the rights to cancel / pending any order anytime without explanation which has any error, omission, fraudulent attempt or due to any technical reasons from our end.
The most common cause of duplicate charges on a card will occur when clicking the "confirm" button more than once. If you see more than one charge on your card, check the ‘My Account’ section of our site. If you do not see more than one order listed under your account, the second charge is what is known as a "Verification Hold".
Most "Verification Holds", or AVS, occur when a bank or credit card company’s files list an old address on your account. When this happens, the bank often puts a hold on the card, which should be released within 3-5 business days.
Any payment method on our site requires a verified U.S. billing address. By default, most prepaid cards do not have an address associated with them. You must contact your card provider to add a verified address to your prepaid card. The number to call to associate your address with your card is typically located on the back of the card.
Shipments
Usually, it takes 3-5 days for processing of an order and another 7-8 days to be delivered to your doorstep, this may vary from 5-15 days so we give 2 weeks timeline to our customers. We ship through FedEx, USPS and UPS Mail Innovations services.
Do you ship outside the United States?
No, currently we DO NOT ship outside the United States. We have a plan to include other neighbour countries soon. Customers will be notified by email alerts whenever we add new country for shipments. We cannot ship to any address outside of the United States - including military addresses outside the United States. No deliveries to Hawaii, Alaska and Puerto Rico as well.
Once your order is initiated and ready to ship we will update your order with a tracking number along with a short name of shipping service. You can track your order anytime online using provided the tracking number(s). You can use following links for tracking: FedEx: https://www.fedex.com/fedextrack USPS: https://tools.usps.com/go/TrackConfirmAction!input.action UPS-MI: https://www.ups-mi.net/packageID/ DISCLAIMER: Any shipment goes to an exception or undelivered to any address (provided by the customer), La Sante will not be responsible to re-ship or any follow-up to be done with Shipping Company. This is advised to customers to enter their shipping addresses carefully, otherwise, customers will face the delays and need to contact their nearest shipping service office for address correction and further follow-ups.
If your product is defective within 15 days of receipt, please contact Customer Service for a return authorization (RMA). RMAs are required for all returns. If the item is returned for any other reason you are responsible for the return shipping costs and may be charged a restocking fee of 25 percent. When contacting Customer Service.
I have not received a response from the La Sante Customer Service team.
Response time varies based on volume and may take up to 3 business days. Please check your spam folder as our reply may be redirected there, We answer every email we receive, so please ensure that you check the same email account you used to contact us.
I have a product you may be interested in selling, whom do I contact?
Looking to join the team of happy La Sante Vendors? Feel free to send us a message. We can’t wait to hear what we can do for you so send us an email and a member of our buying team will get back to you.
